Changes concerning COVID-19 ("Coronavirus") Following the government's directives, we would like to inform you that all our services remain available, however all our communications will be by telephone or by email. We invite you to communicate with us in those two...
During the lease, disagreements may arise between the tenant and their residence. The CAAP is there to help the senior or their relatives to: - give them quality information about their lease in the private seniors' residence and about the options that are available...
The information on file may answer questions you have about care and services provided and may help you understand a situation that concerns you.
CAAPs are non-profit organizations that are independent of the health and social services network.
By supporting the mission of CAAP-Estrie, you are helping to create a network of influence.
The office of a service quality and complaints commissioner is like a “complaints desk” at a public institution within the health and social services network.
Users can also report certain situations to the CAAP if they feel that the rights of one or more users have not been respected. Anyone can notify the CAAP of such a situation. If the person wishes, they can remain anonymous. A good example of this type of reporting is...
To get an idea of the process from start to finish!
The system that ensures quality control of services in the network.
Privacy · Respect · Autonomy · Openness · Quality · Accessibility