{"id":591,"date":"2017-09-18T19:34:46","date_gmt":"2017-09-18T23:34:46","guid":{"rendered":"https:\/\/caapestrie.org\/?page_id=591"},"modified":"2019-02-12T16:12:45","modified_gmt":"2019-02-12T21:12:45","slug":"assistance-support","status":"publish","type":"page","link":"https:\/\/caapestrie.org\/en\/assistance-support\/","title":{"rendered":"Assistance \/ Support"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;3.0.47&#8243;][et_pb_row _builder_version=&#8221;3.0.47&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.0.47&#8243;][et_pb_text _builder_version=&#8221;3.0.76&#8243; custom_margin=&#8221;|||&#8221;]<\/p>\n<h2><span lang=\"EN-US\">The CAAP \u2013 Estrie is here to help you if you are dissatisfied<br \/> with the health and social services network.<\/span><\/h2>\n<h3><span lang=\"EN-US\">You can get help from the CAAP for the following processes:<\/span><\/h3>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row custom_padding=&#8221;0px|0px|27px|0px&#8221; _builder_version=&#8221;3.0.76&#8243;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;3.0.47&#8243;][et_pb_blurb title=&#8221;Individual complaints&#8221; url=&#8221;https:\/\/caapestrie.org\/formuler-une-plainte\/&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;%%258%%&#8221; _builder_version=&#8221;3.0.106&#8243; header_font=&#8221;||||||||&#8221; header_text_align=&#8221;center&#8221; header_font_size=&#8221;16px&#8221;]<\/p>\n<p style=\"text-align: center;\"><span lang=\"EN-US\">Report a problem situation you are concerned about<\/span><\/p>\n<p>[\/et_pb_blurb][et_pb_button button_url=&#8221;https:\/\/caapestrie.org\/en\/2018\/04\/25\/example-of-an-individual-complaint\/&#8221; button_text=&#8221;See an example&#8221; button_alignment=&#8221;center&#8221; _builder_version=&#8221;3.16&#8243; button_text_size__hover_enabled=&#8221;off&#8221; button_one_text_size__hover_enabled=&#8221;off&#8221; button_two_text_size__hover_enabled=&#8221;off&#8221; button_text_color__hover_enabled=&#8221;off&#8221; button_one_text_color__hover_enabled=&#8221;off&#8221; button_two_text_color__hover_enabled=&#8221;off&#8221; button_border_width__hover_enabled=&#8221;off&#8221; button_one_border_width__hover_enabled=&#8221;off&#8221; button_two_border_width__hover_enabled=&#8221;off&#8221; button_border_color__hover_enabled=&#8221;off&#8221; button_one_border_color__hover_enabled=&#8221;off&#8221; button_two_border_color__hover_enabled=&#8221;off&#8221; button_border_radius__hover_enabled=&#8221;off&#8221; button_one_border_radius__hover_enabled=&#8221;off&#8221; button_two_border_radius__hover_enabled=&#8221;off&#8221; button_letter_spacing__hover_enabled=&#8221;off&#8221; button_one_letter_spacing__hover_enabled=&#8221;off&#8221; button_two_letter_spacing__hover_enabled=&#8221;off&#8221; button_bg_color__hover_enabled=&#8221;off&#8221; button_one_bg_color__hover_enabled=&#8221;off&#8221; button_two_bg_color__hover_enabled=&#8221;off&#8221;][\/et_pb_button][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;3.0.47&#8243;][et_pb_blurb title=&#8221;Reporting&#8221; url=&#8221;https:\/\/caapestrie.org\/formuler-une-plainte\/&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;%%217%%&#8221; icon_color=&#8221;#c61e21&#8243; _builder_version=&#8221;3.0.106&#8243; header_font=&#8221;||||||||&#8221; header_text_align=&#8221;center&#8221; header_font_size=&#8221;16px&#8221;]Report a problem experienced by a third party or by multiple people[\/et_pb_blurb][et_pb_button button_url=&#8221;https:\/\/caapestrie.org\/en\/2018\/04\/25\/reporting\/&#8221; button_text=&#8221;See an example&#8221; button_alignment=&#8221;center&#8221; _builder_version=&#8221;3.16&#8243; button_text_size__hover_enabled=&#8221;off&#8221; button_one_text_size__hover_enabled=&#8221;off&#8221; button_two_text_size__hover_enabled=&#8221;off&#8221; button_text_color__hover_enabled=&#8221;off&#8221; button_one_text_color__hover_enabled=&#8221;off&#8221; button_two_text_color__hover_enabled=&#8221;off&#8221; button_border_width__hover_enabled=&#8221;off&#8221; button_one_border_width__hover_enabled=&#8221;off&#8221; button_two_border_width__hover_enabled=&#8221;off&#8221; button_border_color__hover_enabled=&#8221;off&#8221; button_one_border_color__hover_enabled=&#8221;off&#8221; button_two_border_color__hover_enabled=&#8221;off&#8221; button_border_radius__hover_enabled=&#8221;off&#8221; button_one_border_radius__hover_enabled=&#8221;off&#8221; button_two_border_radius__hover_enabled=&#8221;off&#8221; button_letter_spacing__hover_enabled=&#8221;off&#8221; button_one_letter_spacing__hover_enabled=&#8221;off&#8221; button_two_letter_spacing__hover_enabled=&#8221;off&#8221; button_bg_color__hover_enabled=&#8221;off&#8221; button_one_bg_color__hover_enabled=&#8221;off&#8221; button_two_bg_color__hover_enabled=&#8221;off&#8221;][\/et_pb_button][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;3.0.47&#8243;][et_pb_blurb title=&#8221;Request involving medical records&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;%%211%%&#8221; icon_color=&#8221;#ed6b4b&#8221; _builder_version=&#8221;3.0.106&#8243; header_font=&#8221;||||||||&#8221; header_font_size=&#8221;16px&#8221; text_orientation=&#8221;center&#8221;]Access your records or request a correction[\/et_pb_blurb][et_pb_button button_url=&#8221;\/en\/2018\/03\/20\/requests-involving-medical-records\/&#8221; button_text=&#8221;Learn more&#8221; button_alignment=&#8221;center&#8221; _builder_version=&#8221;3.19.4&#8243; button_text_size__hover_enabled=&#8221;off&#8221; button_one_text_size__hover_enabled=&#8221;off&#8221; button_two_text_size__hover_enabled=&#8221;off&#8221; button_text_color__hover_enabled=&#8221;off&#8221; button_one_text_color__hover_enabled=&#8221;off&#8221; button_two_text_color__hover_enabled=&#8221;off&#8221; button_border_width__hover_enabled=&#8221;off&#8221; button_one_border_width__hover_enabled=&#8221;off&#8221; button_two_border_width__hover_enabled=&#8221;off&#8221; button_border_color__hover_enabled=&#8221;off&#8221; button_one_border_color__hover_enabled=&#8221;off&#8221; button_two_border_color__hover_enabled=&#8221;off&#8221; button_border_radius__hover_enabled=&#8221;off&#8221; button_one_border_radius__hover_enabled=&#8221;off&#8221; button_two_border_radius__hover_enabled=&#8221;off&#8221; button_letter_spacing__hover_enabled=&#8221;off&#8221; button_one_letter_spacing__hover_enabled=&#8221;off&#8221; button_two_letter_spacing__hover_enabled=&#8221;off&#8221; button_bg_color__hover_enabled=&#8221;off&#8221; button_one_bg_color__hover_enabled=&#8221;off&#8221; button_two_bg_color__hover_enabled=&#8221;off&#8221;][\/et_pb_button][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;3.0.47&#8243;][et_pb_blurb title=&#8221;Information&#8221; url=&#8221;https:\/\/caapestrie.org\/nous-joindre\/&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;%%220%%&#8221; icon_color=&#8221;#1b4984&#8243; _builder_version=&#8221;3.0.106&#8243; header_font=&#8221;||||||||&#8221; header_font_size=&#8221;16px&#8221; text_orientation=&#8221;center&#8221;]<\/p>\n<p><span lang=\"EN-US\">About <strong><a href=\"\/en\/your-rights-within-the-network\/\">your rights<\/a><\/strong> and the recourse available if you are dissatisfied<\/span><\/p>\n<p>[\/et_pb_blurb][et_pb_button button_url=&#8221;https:\/\/caapestrie.org\/en\/contact\/&#8221; button_text=&#8221;Contact us&#8221; button_alignment=&#8221;center&#8221; _builder_version=&#8221;3.16&#8243; button_text_size__hover_enabled=&#8221;off&#8221; button_one_text_size__hover_enabled=&#8221;off&#8221; button_two_text_size__hover_enabled=&#8221;off&#8221; button_text_color__hover_enabled=&#8221;off&#8221; button_one_text_color__hover_enabled=&#8221;off&#8221; button_two_text_color__hover_enabled=&#8221;off&#8221; button_border_width__hover_enabled=&#8221;off&#8221; button_one_border_width__hover_enabled=&#8221;off&#8221; button_two_border_width__hover_enabled=&#8221;off&#8221; button_border_color__hover_enabled=&#8221;off&#8221; button_one_border_color__hover_enabled=&#8221;off&#8221; button_two_border_color__hover_enabled=&#8221;off&#8221; button_border_radius__hover_enabled=&#8221;off&#8221; button_one_border_radius__hover_enabled=&#8221;off&#8221; button_two_border_radius__hover_enabled=&#8221;off&#8221; button_letter_spacing__hover_enabled=&#8221;off&#8221; button_one_letter_spacing__hover_enabled=&#8221;off&#8221; button_two_letter_spacing__hover_enabled=&#8221;off&#8221; button_bg_color__hover_enabled=&#8221;off&#8221; button_one_bg_color__hover_enabled=&#8221;off&#8221; button_two_bg_color__hover_enabled=&#8221;off&#8221;][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;3.0.76&#8243;][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;3.0.47&#8243;][et_pb_text _builder_version=&#8221;3.0.76&#8243;]<\/p>\n<h3>In practice:<\/h3>\n<ul>\n<li>We will inform you about your rights and the complaints procedure<\/li>\n<li>We will advise you and promote conciliation methods<\/li>\n<li>We will help you clarify the subject of your complaint<\/li>\n<li>We will help you select and draft the required documents<\/li>\n<li>We will accompany you to meetings held as part of the complaint handling process<\/li>\n<li>We will follow up with you<\/li>\n<\/ul>\n<blockquote>\n<p>Our services are <strong>free\u00a0<\/strong>and <strong>confidential.<\/strong><\/p>\n<\/blockquote>\n<h3>Who can use our services?<\/h3>\n<p>We\u2019re there to help health and social services network users and people who live in private seniors\u2019 residences. We serve the entire Estrie region. Live in another region? <a href=\"https:\/\/caapestrie.org\/en\/links\/\">Click here.<\/a><\/p>\n<p>If you are dissatisfied with services that were received or should have been received, we can help:<\/p>\n<ul>\n<li>You or or a person you represent<\/li>\n<li>As the heir of someone who felt the services they received were unsatisfactory<\/li>\n<li>As witness to a situation where the rights of a user or group of users were not respected<\/li>\n<\/ul>\n<h3>The CAAP will help you:<\/h3>\n<ul>\n<li>Improve services for everyone<\/li>\n<li>Rectify a situation<\/li>\n<li>Uphold your rights and understand your responsibilities<\/li>\n<li>Get answers to your questions<\/li>\n<li>And more<\/li>\n<\/ul>\n<blockquote>\n<p><strong>When in doubt, <\/strong><a href=\"https:\/\/caapestrie.org\/en\/contact\/\"><strong>contact us!<\/strong><\/a><\/p>\n<\/blockquote>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;3.0.47&#8243;][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;3.0.105&#8243;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.0.105&#8243;][et_pb_cta title=&#8221;Do you want to file a health and social services complaint?&#8221; button_url=&#8221;https:\/\/caapestrie.org\/en\/make-a-complaint\/&#8221; button_text=&#8221;Call the CAAP for help&#8221; _builder_version=&#8221;3.16&#8243; button_text_size__hover_enabled=&#8221;off&#8221; button_one_text_size__hover_enabled=&#8221;off&#8221; button_two_text_size__hover_enabled=&#8221;off&#8221; button_text_color__hover_enabled=&#8221;off&#8221; button_one_text_color__hover_enabled=&#8221;off&#8221; button_two_text_color__hover_enabled=&#8221;off&#8221; button_border_width__hover_enabled=&#8221;off&#8221; button_one_border_width__hover_enabled=&#8221;off&#8221; button_two_border_width__hover_enabled=&#8221;off&#8221; button_border_color__hover_enabled=&#8221;off&#8221; button_one_border_color__hover_enabled=&#8221;off&#8221; button_two_border_color__hover_enabled=&#8221;off&#8221; button_border_radius__hover_enabled=&#8221;off&#8221; button_one_border_radius__hover_enabled=&#8221;off&#8221; button_two_border_radius__hover_enabled=&#8221;off&#8221; button_letter_spacing__hover_enabled=&#8221;off&#8221; button_one_letter_spacing__hover_enabled=&#8221;off&#8221; button_two_letter_spacing__hover_enabled=&#8221;off&#8221; button_bg_color__hover_enabled=&#8221;off&#8221; button_one_bg_color__hover_enabled=&#8221;off&#8221; button_two_bg_color__hover_enabled=&#8221;off&#8221;][\/et_pb_cta][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The CAAP \u2013 Estrie is here to help you if you are dissatisfied with the health and social services network. You can get help from the CAAP for the following processes:Report a problem situation you are concerned aboutReport a problem experienced by a third party or by multiple peopleAccess your records or request a correctionAbout [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"<p>Le CAAP \u2013 Capitale-Nationale est l\u00e0 pour vous aider si vous \u00eates insatisfait du r\u00e9seau de la sant\u00e9 et des services sociaux.<\/p>","_et_gb_content_width":"","footnotes":""},"class_list":["post-591","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/caapestrie.org\/en\/wp-json\/wp\/v2\/pages\/591","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/caapestrie.org\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/caapestrie.org\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/caapestrie.org\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/caapestrie.org\/en\/wp-json\/wp\/v2\/comments?post=591"}],"version-history":[{"count":44,"href":"https:\/\/caapestrie.org\/en\/wp-json\/wp\/v2\/pages\/591\/revisions"}],"predecessor-version":[{"id":1514,"href":"https:\/\/caapestrie.org\/en\/wp-json\/wp\/v2\/pages\/591\/revisions\/1514"}],"wp:attachment":[{"href":"https:\/\/caapestrie.org\/en\/wp-json\/wp\/v2\/media?parent=591"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}