[et_pb_section fb_built=”1″ admin_label=”section” _builder_version=”3.22″][et_pb_row admin_label=”row” _builder_version=”3.25″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text admin_label=”Text” _builder_version=”4.0.9″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” hover_enabled=”0″]<\/p>\n
The CAAP is a community organization that is funded by the health and social services minister (Minist\u00e8re de la Sant\u00e9 et des Services sociaux). We determine our mission, methods, practices, and priorities independently. The CAAP is a non-profit organization (NPO) governed by a Board of Directors elected by our members<\/a>.<\/p>\n We accompany and inform our users independently of the complaints commissioners\u2019 offices and other components of the health network. We serve the public.<\/p>\n The CAAP\u2019s role in the health and social services network is recognized in sections 76.6 and 76.7 of the ARHSSS.<\/p>\n <\/a><\/p>\n [\/et_pb_text][et_pb_blurb title=”Excerpt from the Act respecting health services and social services (ARHSSS)” _builder_version=”3.0.105″]<\/p>\n 76.7. [The organization] shall, on request, assist a user in any step undertaken to file a complaint with an institution or agency or with the Health Services Ombudsman, and provide support to the user throughout the proceeding, including when the complaint is referred to the council of physicians, dentists and pharmacists of an institution. The community organization shall provide information on the complaints process, help the user define the subject of the complaint, draft the complaint where necessary and provide assistance and support on request to the user at each stage of the proceeding, facilitate conciliation between the user and any authority concerned and contribute, through the support so afforded, to the user\u2019s satisfaction and the enforcement of the user\u2019s rights.”<\/p>\n Source: Publications Qu\u00e9bec<\/a><\/p>\n [\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" CAAPs are non-profit organizations that are independent of the health and social services network.<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"Le CAAP est un organisme communautaire, financ\u00e9 par le minist\u00e8re de la Sant\u00e9 et des Services sociaux. Nous d\u00e9terminons de fa\u00e7on autonome notre mission, nos approches, nos pratiques et nos orientations. Il s'agit d'un organisme \u00e0 but non lucratif (OBNL) dirig\u00e9 par un conseil d\u2019administration \u00e9lu par nos membres<\/a>.\r\n\r\nAinsi, nous accompagnons et informons nos usagers en toute ind\u00e9pendance des commissariats aux plaintes et autres composantes du r\u00e9seau de la sant\u00e9. Nous sommes au service des citoyens.\r\n\r\nLe r\u00f4le du CAAP dans le r\u00e9seau de la sant\u00e9 et des services sociaux est reconnu dans les articles\u00a076.6 et 76.7 de la LSSSS.","_et_gb_content_width":"","footnotes":""},"categories":[42,46,47],"tags":[9,11,8,20,17,10],"class_list":["post-653","post","type-post","status-publish","format-standard","hentry","category-articles","category-at-the-caap","category-health-and-social-services","tag-caap","tag-commissariat-aux-plaintes-et-a-la-qualite-des-services","tag-demarche","tag-le-systeme-de-sante-et-de-services-sociaux","tag-membre","tag-services"],"_links":{"self":[{"href":"https:\/\/caapestrie.org\/en\/wp-json\/wp\/v2\/posts\/653","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/caapestrie.org\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/caapestrie.org\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/caapestrie.org\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/caapestrie.org\/en\/wp-json\/wp\/v2\/comments?post=653"}],"version-history":[{"count":23,"href":"https:\/\/caapestrie.org\/en\/wp-json\/wp\/v2\/posts\/653\/revisions"}],"predecessor-version":[{"id":1694,"href":"https:\/\/caapestrie.org\/en\/wp-json\/wp\/v2\/posts\/653\/revisions\/1694"}],"wp:attachment":[{"href":"https:\/\/caapestrie.org\/en\/wp-json\/wp\/v2\/media?parent=653"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/caapestrie.org\/en\/wp-json\/wp\/v2\/categories?post=653"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/caapestrie.org\/en\/wp-json\/wp\/v2\/tags?post=653"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}“76.6. The Minister must [\u2026] give a community organization in the region the mandate to assist and support, on request, users residing in the region who wish to address a complaint to an institution in the region [\u2026].<\/span><\/h4>\n