Are you dissatisfied with the quality of the health and social services or care you’ve received?

The CAAP is there to help you be heard!

COVID-19 (“Coronavirus”)

Changes concerning COVID-19 ("Coronavirus") Following the government's directives, we would like...

Complaint examination process

The system that ensures quality control of services in the network.

Private seniors’ residence lease litigation

During the lease, disagreements may arise between the tenant and their residence. The CAAP is...

Why file a complaint?

Help improve services


against which you can seek remedy with the CAAP’s help

Your rights

Learn what they are and how to uphold them