During the lease, disagreements may arise between the tenant and their residence. The CAAP is there to help the senior or their relatives to: – give them quality information about their lease in the private seniors’ residence and about the options that are available to them; – supporting the organization of a meeting with the owner to help come to an agreement; – accompanying them to the Régie du Logement if no other solution can be found between them and the residence.

The advisors at the CAAP are here to help you !

Examples of situations :

• An increase of rent that is deemed unreasonable
• The quality of service received is below expectations
• Willingness to terminate a lease, for example for health reasons
• Respects of the rules of the residence 

The advisors at the CAAP listen to you, assist you and support/accompany you throughout YOUR whole process. You are dissatisfied with something in your lease ? You believe that your rights are not being respected ?